Privacy Policy

Last updated: August 2025

At Herbalbee, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website www.herbalbee.uk.

1. Information We Collect

When you use our website, we may collect:

• Personal Information: Your name, billing/shipping address, email, phone number, and payment details when you place an order.
• Account Information: If you create an account, we store your login details securely.
• Usage Data: Information about how you use our website (pages viewed, time spent, clicks).
• Cookies: Small files stored on your device to improve your browsing experience and help us analyse website performance.

2. How We Use Your Information

We use your personal data to:

• Process and deliver your orders.
• Communicate with you about your purchase, delivery, or customer support queries.
• Send marketing emails or offers (only if you have opted in).
• Improve our website, products, and customer experience.
• Comply with legal or regulatory obligations.

3. Sharing Your Information

We do not sell or rent your personal data. We only share information with:

• Service Providers: Such as payment processors, delivery companies, and IT partners who help us run the store.
• Legal Authorities: If required by law, fraud prevention, or to protect our business rights.

4. Cookies

Herbalbee uses cookies to:

• Keep your shopping cart working.
• Analyse site traffic and improve website performance.
• Show personalised content or offers.

You can manage or disable cookies in your browser settings, but some website features may not function properly without them.

5. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you.
• Request corrections or deletion of your data.
• Object to or restrict how we process your information.
• Withdraw your consent for marketing at any time.

To exercise these rights, please contact us at: hello@herbalbee.uk.

6. Data Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Payment details are processed securely by trusted payment gateways and are never stored on our servers.

7. Data Retention

We keep your personal information only as long as necessary to fulfil your orders and comply with legal or accounting obligations.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

📧 Email: info@herbalbee.uk

📍 Address: Herbalbee Ltd, Unit 21 Woodmans Farm, Curdridge Lane, Curdridge, Southampton Hampshire, SO32 2BH, United Kingdom

Your individual rights

1. Access to your personal data: You can ask us to confirm if we are processing your
personal data and you may request a copy of your personal data by contacting us.
See Section “How to Contact Us” at the end of this policy.

2. Right to change or withdraw your consent: Where you have given us consent to
make use of your personal data for any of the purposes outlined in this policy, you
may withdraw that consent at any time by contacting us using the details located at
Section “How to Contact Us” at the end of this policy. If you wish to change your
contact preferences or no longer wish to be contacted for marketing purposes, use
the Unsubscribe link in the email or get in touch. See Section “How to Contact Us” at
the end of this policy.

3. Right to Rectification: You may ask us to update out of date or inaccurate
information we hold about you. To do so, please log on to your [your store name]
account and update your information or get in touch using the details at Section “How
to Contact Us” at the end of this policy.

4. Right to Erasure: In certain circumstances you may ask us to erase your Personal
Data. If you would like us to erase the personal data we hold about you, please get in
touch using the details at Section “How to Contact Us” at the end of this policy

5. Right to Data Portability: In certain circumstances you may ask us to provide you
with the personal data that we hold about you in a structured, commonly used,
machine readable form, or ask for us to send such personal data to another data
controller.

6. Right to object: In certain circumstances you may object to our processing of your
personal data. Please get in touch using the details at Section “How to Contact Us” at
the end of this policy.

7. Right to restrict processing: You can ask us to restrict the processing of personal
data we hold about you in certain circumstances. Please get in touch using the
details at Section “How to Contact Us” at the end of this policy.

8. Make a complaint: You may make a complaint about our data processing activities,
please contact us. See Section “How to Contact Us” at the end of this policy.

9. Getting in touch: To make enquiries and/or to exercise any of your rights in this
privacy policy please contact us. See “How to Contact Us” at the end of this policy.

10. Data security

We take security and privacy seriously. We will endeavour to take all reasonable steps to
keep your personal data secure once it has been transferred to our systems. We adopt
appropriate, industry standard data collection, storage and processing practices and security
measures to protect against unauthorised access, alteration, disclosure or destruction. For
more information how we keep our online data safe, visit
https://freewebstore.com/privacy.html.